Where is my order now?
To track your order, visit
https://www.17track.net/en
Enter your tracking number to track your order.

What is my tracking number?
After shipment, customers will receive a shipping confirmation email with the tracking number.

What is the status of my order?
Customers will receive a confirmation email to prove that we have confirmed your order. Processing usually takes 1 to 5 days before the order is shipped. After shipment, customers will receive a shipping confirmation email with the tracking number. To track your order, visit
https://www.17track.net/en
Enter your tracking number to track your order.

I did not receive any confirmation email.
To do so, please email service@Kimberleyeus.com.
Please provide the last four digits of your invoice ID or credit card and we will check for you.

I want to return or refund!
For returns or refunds, please read our return policy first.
If you insist, please email service@Kimberleyeus.com.
Please provide us with your invoice ID or the last four digits of your credit card number and we will process it for you.

How do I apply for a discount?
To use your discount, first make sure you have copied all the correct letters and numbers with no spaces in between. If it still doesn't work, please contact service@Kimberleyeus.com.